Now Hiring
Work Where the Phone Gets Answered
The shop is hiring — installer, service technician, fireplace technician, and office & dispatch. A century-old family standard, real winters of work, and training the shop actually pays for.
Family-run since 1913 · factory-authorized Bryant dealer · NATE & EPA certified
Est. 1913
Family-run, three generations
77 Reviews
4.7 stars on Google
NATE Certified
North American Technician Excellence
EPA Certified
Plus Lead & Asbestos certified
Bryant Dealer
Factory-authorized
Our Culture
A Close-Knit Shop, Three Generations In
For more than a century, this family company has kept central and northcentral Wisconsin comfortable — a Bryant factory-authorized dealer, among the top installers of ductless home-comfort systems in the area, with the family's hearth showroom under the same roof. Three generations in, the work still runs on the grandfather's rules: do it right, treat people well.
The shop itself is informal and close-knit — people persons, team players, and the kind of fun-loving crew that ends up at baseball games together. Our employees say the ownership makes this a great place to work, and the fifty-year customers in our service files say the same thing from the other side of the counter.
Why Work at Merrill
What the Shop Offers
Straight from the employment page — the package behind the handshake.
Pay & Benefits
Competitive compensation, health insurance, and a 401(k) with a 4% match after one year.
Training the Shop Pays For
Professional development, tuition reimbursement, and NATE, EPA & factory Bryant schooling.
Tools of the Trade
Company vehicle and gas, uniform, and specialty tools for technicians.
Time That's Yours
Paid vacation and holidays, flex scheduling, overtime bonuses, sales incentives — plus baseball games and the holiday party.
- Recognized as one of the Midwest's best Bryant Factory Authorized HVAC Dealers
- Recognized as a Certified Chimney Sweep by the Chimney Safety Institute of America
- Affiliated with the Better Business Bureau and the Merrill and Wausau Chambers of Commerce
Now Hiring
Current Open Positions
Whether you're a skilled installer, service technician, or dispatcher — or any other HVAC or fireplace service technician — we'd be happy to hear from you. See the open positions below to find out if we're looking for you.
HVAC Service Technician
To provide maintenance on residential heating and air conditioning systems according to company standards providing the customer with a high quality experience. Must have ability to maintain, troubleshoot, and repair heating, cooling, and ventilation systems, as well as the desire to expand knowledge base. Reports to the service manager.
Qualifications
- Valid driver's license
- Good driving record
- Experienced in HVAC (5–10 years)
- Ability to work comfortably and safely on ladders
- Ability to operate power and hand tools safely
- Ability to follow written and verbal directions
- Skilled at customer service and communication
- NATE-certified or willingness to acquire certification
- Demonstrated mechanical aptitude
- Willingness to travel daily
- Perform on-call emergency service (rotating basis)
- Comply with and pass drug testing
Benefits
Health insurance, paid vacation, paid holidays, flexible scheduling, 401(k) with 4% match after 1 year of employment.
HVAC Installer
To install heating and air conditioning systems to company standards providing the customer with a high quality experience. From laying out the dimensions of ductwork to installing, connecting, and testing equipment to ensure proper functionality, this position covers the many facets of HVAC in new construction and existing buildings. Reports to the installation manager or supervisor.
Qualifications
- Valid driver's license
- Good driving record
- Experienced in HVAC (5–10 years)
- Ability to carry 100 pounds
- Ability to load and unload trucks
- Ability to work comfortably and safely on ladders
- Ability to operate power and hand tools safely
- Ability to follow written and verbal directions
- Skilled at customer service and communication
- NATE-certified or willingness to acquire certification
- Demonstrated mechanical aptitude
- Willingness to travel daily
- Comply with and pass drug testing
Benefits
Health insurance, paid vacation, paid holidays, flexible scheduling, 401(k) with 4% match after 1 year of employment.
Fireplace Service Technician & Installer
To provide the service and/or installation of fireplaces, hearth products, and hearth accessories. Gas, wood, pellet, and electric appliances may be involved. Responsible for responding to service calls that include product installation and/or repair of fireplaces, gas logs, and grills. Knowledge of direct-vent and vent-free fireplaces is a plus. Assists senior technician when needed.
Qualifications
- Valid driver's license
- Good driving record
- CSIA and NFI certified or willingness to acquire certification
- Experienced in residential hearth appliances and venting systems
- Ability to load and unload trucks
- Ability to work comfortably and safely on ladders, rooftops, and scaffolding
- Proven knowledge of general construction, carpentry, and masonry
- Ability to operate power and hand tools safely
- Ability to follow written and verbal directions
- Skilled at customer service and communication
- Demonstrated mechanical aptitude
- Willingness to travel
- Comply with and pass drug testing
Office Assistant to Dispatcher/CSR
Office Assistant to Dispatcher/CSR — (flexible) 40 hours, Monday–Friday, 8am–5pm.
Job Duties
Coding, entering, and filing weekly and monthly invoices; entering timeslip data; answering phones; scheduling appointments; greeting and assisting customers as needed; general cleaning; miscellaneous office duties and errands as well as other duties that may be needed by management.
Qualifications
- Valid driver's license
- Experience as an office assistant or in a related field
- Excellent communication skills
- General computer knowledge of Microsoft Word, Excel, and QuickBooks
- Attention to detail
Compensation
Based on experience.
The fireplace role runs through the family's hearth side — read more at Firefly Lodge.
Apply Now
The Employment Application
The same application the shop has always used — answer what applies, hit send, and a real person reads it.
Application received — thank you.
A real person reads every one. If it's a fit, we'll reach out — and if you'd rather talk sooner, call (715) 536-2262.
What Happens Next
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1
You hit send
The application lands directly with the shop — no job boards, no middlemen.
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2
A real person reads it
Kurt and Lori read every application themselves.
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3
The callback
If it looks like a fit, the phone that always gets answered does the calling.
Prefer Paper or a Handshake?
Stop in weekdays 8:30–5 and ask for Kurt or Lori — a face beats a form every time.