Customer Reviews

We pride ourselves on our commitment to customer satisfaction and consider our customers part of the Merrill Sheet Metal Works family. In fact, the many positive customer reviews we have received for our heating, air conditioning and HVAC equipment installations are the main reason for our success since 1913.

Here are customer testimonials and reviews about Merrill Sheet Metal Works:

  • Everything went well, the work was professional. The cost of the unit was a little to high but looks good & is working great. I'll know more this winter when we need the warmth for further results. Excellent work by all.

    Alfred D. – HomeAdvisor – Medford, WI
    Alfred D. – HomeAdvisor – Medford, WI Project: Repair or Service a Radiant Floor Heating System
  • The are very honest and have great customer service.

    Rick S. – HomeAdvisor – Merrill, WI
    Rick S. – HomeAdvisor – Merrill, WI
  • They did a great, came out after hours, installed the new furnace in a reasonable of time.

    Samantha K. – HomeAdvisor – Merrill, WI
    Samantha K. – HomeAdvisor – Merrill, WI
  • Very helpful and honest. Came quickly. Very informative with everything they did and would need to do.

    CallieLou D. – HomeAdvisor – Nekoosa, WI
    CallieLou D. – HomeAdvisor – Nekoosa, WI Project: Clean and Inspect a Chimney or Fireplace
  • Very professional.

    Judith A. – HomeAdvisor – White Lake, WI
    Judith A. – HomeAdvisor – White Lake, WI Project: Clean and Inspect a Chimney or Fireplace
  • The install team worked extremely well together and were all very courteous and professional. I was amazed at how quickly they got the job done.

    Bill  K. – HomeAdvisor – Tomahawk, WI
    Bill K. – HomeAdvisor – Tomahawk, WI Project: Install a Central Air Conditioning System
  • Other then it took a little too long to get the parts needed, i had a very good experience. Excellent work.

    Richard R. – HomeAdvisor – Schofield, WI
    Richard R. – HomeAdvisor – Schofield, WI Project: Repair or Service a Central Air Conditioning System
  • Tech came on short notice, diagnosed and fixed the issue. A+

    Johnnie D. – HomeAdvisor – Wausau, WI
    Johnnie D. – HomeAdvisor – Wausau, WI Project: Repair or Service a Central Air Conditioning System
  • Kurt is an absolute pro. He did an outstanding job!

    Al B. – HomeAdvisor – Three Lakes, WI
    Al B. – HomeAdvisor – Three Lakes, WI Project: Clean and Inspect a Chimney or Fireplace
  • Our experience with Merrill Sheet Metal Works began when Bill came to our home to discuss our gas furnace options. He was very polite and pleasant. We felt completely comfortable as we discussed the process of taking out the old oil furnace, tank, etc. Next, Dylan and Jamie came to our home, took out the old oil furnace, and installed the new gas furnace. They were courteous, and left the entire work area in our basement clean and neat. No one would ever guess that so much work had taken place. When showing us how to use our new thermostat, they took off their shoes without being asked. Surely they noted our cream-colored carpets—we have a shoeless household—so we were very appreciative of their polite behavior. Both were easy to engage with in conversation, and at all times, were pleasant to have on the premises. They are fine, young men. Several days later, Matt came to our home because we had additional questions, and he, too, was very polite and patient in his clarifications. Thank you, Merrill Sheet Metal team!

    Catherine & Richard B. | Merrill
    Catherine & Richard B. | Merrill
  • Bill and Merrill Sheet Metal Crew, Just want to say thank you for all you have done for me to get my gas furnace installed. We communicated weekly for the past six weeks because of the wet April and not being able to drive across the grass to load up the outdoor wood furnace and install the propane tank. Your crew worked for two full days and did everything I asked them to do. I appreciate the highly professional workers at Merrill Sheet Metal and recommend their services. Thank you again!

    Charmaine S.
    Charmaine S.
  • To everyone at Merrill Sheet Metal, We want to thank you so much for your kindness. From the initial assessment to installation, your company and those working for it have been so kind, informative, and a pleasure to work with every step of the way. My husband and I are thrilled with the service we received. Keep up the good work and God bless.

    Crystal & Johnathan B. | Deerbrook, WI
    Crystal & Johnathan B. | Deerbrook, WI
  • We had our furnace, etc., checked for fall/winter a few days ago by Merrill Sheet Metal. The work was done thoroughly and professionally, and we are happy with the result.

    Barb & Mike N. | Merrill
    Barb & Mike N. | Merrill
  • Merrill Sheet Metal Works came in to install a new mini split system for my new office. Their service and product exceeded my every expectation. I honestly can't think of a single thing I was the slightest bit dissatisfied with.

    Kelly G.
    Kelly G.
  • Great team. Really nice guys.

    Richard T.
    Richard T.
  • Thank you Ellis, Mike and Kurt — all of you did a fantastic job for us, especially Kurt with the installation of our new furnace.  🙂  All of you are very personable, easy going and really care about your customer's satisfaction. THANK YOU!!!

    Kimberly K.
    Kimberly K.
  • Merrill Sheet Metal Works came in to install a new mini split system for my new office. They were $1,200 less than the dealer in Wausau and their service and product exceeded my every expectation. I honestly can't think of a single thing I was the slightest bit dissatisfied with.

    Kelly K.
    Kelly K.
  • Curt Wendt, Michael Ninnemann and Ellis from Merrill Sheet Metal Works all did a super job of installing our Bryant gas furnace. All showed great professionalism in dealing with us and were most courteous. We are truly grateful to have such a wonderful team to rely on to do the work for us.

    Dick & Darlene
    Dick & Darlene
  • We were very pleased and having been a contractor and seen many types of workers, etc., this crew was outstanding.

    Marlowe R. | Merrill
    Marlowe R. | Merrill
  • I (our family) have been with Merrill Sheet Metal since day one. I have nothing but good things to say.

    Jacklyn A. | Merrill
    Jacklyn A. | Merrill
  • Kurt was very pleasant to work with. Very courteous and considerate. We went with Kurt because we felt we would be able to rely on him.

    Timothy N. | Merrill
    Timothy N. | Merrill
  • We were very pleased with the service! The basement was very clean when completing the installation!!

    John B. | Merrill
    John B. | Merrill
  • They got here exceptionally fast.

    Dolores D. | Merrill
    Dolores D. | Merrill
  • They are very good people to do business with—the only ones in town who I will do business with!

    Susan L. | Merrill
    Susan L. | Merrill
  • Called up and said I could smell gas and they came right away. Explained everything to us. Excellent service.

    Leroy V. | Merrill
    Leroy V. | Merrill
  • The company called Sunday evening, came first thing the next morning. When it was discovered that we needed to immediately shut down the furnace, he came back with electric heaters to install (January) and installed a carbon monoxide detector. Mike was extremely customer-focused. Later it was discovered that Focus on Energy had apparently left out important details on how individuals qualify for the program. So, Merrill Sheet Metal Works personally wrote out the check to cover the amount of the rebate so I, as the customer, would not be impacted. The ethics of this company in dealing with the situation go well above and beyond my expectations in today's world. It is so wonderful to know that good old-fashioned honesty and caring about one individual customer at a time is what is practiced at Merrill Sheet Metals Works in Wisconsin. Congratulations on their 100th year of serving the Central Wisconsin area. With customer service like I experienced, it is no wonder their business has prospered.

    Cherryl J. | Weston
    Cherryl J. | Weston
  • Very well satisfied. Guys did an awesome job!

    Irma S. | Merrill
    Irma S. | Merrill
  • I called about a little ice on an intake pipe and Kurt was here that same day and explained why. How super is that?

    Catherine G. | Merrill
    Catherine G. | Merrill
  • The air conditioner is the best thing we ever bought! John was the first one to turn it on and we both thoroughly like having a comfortable home.

    John & Cheryl J.
    John & Cheryl J.
  • We had a new furnace put in the garage. They take care of any of our air conditioning and heating needs. They do all our work and they are excellent. They are honest, friendly, and they are prompt.

    Anonymous Online Review
    Anonymous Online Review