Customer Reviews

We pride ourselves on our commitment to customer satisfaction and consider our customers part of the Merrill Sheet Metal Works family. In fact, the many positive customer reviews we have received for our heating, air conditioning and HVAC equipment installations are the main reason for our success since 1913.

Here are customer testimonials and reviews about Merrill Sheet Metal Works:

  • Bill and Merrill Sheet Metal Crew, Just want to say thank you for all you have done for me to get my gas furnace installed. We communicated weekly for the past six weeks because of the wet April and not being able to drive across the grass to load up the outdoor wood furnace and install the propane tank. Your crew worked for two full days and did everything I asked them to do. I appreciate the highly professional workers at Merrill Sheet Metal and recommend their services. Thank you again!

    Charmaine S.
    Charmaine S.
  • To everyone at Merrill Sheet Metal, We want to thank you so much for your kindness. From the initial assessment to installation, your company and those working for it have been so kind, informative, and a pleasure to work with every step of the way. My husband and I are thrilled with the service we received. Keep up the good work and God bless.

    Crystal & Johnathan B. | Deerbrook, WI
    Crystal & Johnathan B. | Deerbrook, WI
  • We had our furnace, etc., checked for fall/winter a few days ago by Merrill Sheet Metal. The work was done thoroughly and professionally, and we are happy with the result.

    Barb & Mike N., Merrill
    Barb & Mike N., Merrill
  • Merrill Sheet Metal Works came in to install a new mini split system for my new office. Their service and product exceeded my every expectation. I honestly can't think of a single thing I was the slightest bit dissatisfied with.

    Kelly G.
    Kelly G.
  • Great team. Really nice guys.

    Richard T.
    Richard T.
  • Thank you Ellis, Mike and Kurt — all of you did a fantastic job for us, especially Kurt with the installation of our new furnace.  :)  All of you are very personable, easy going and really care about your customer's satisfaction. THANK YOU!!!

    Kimberly K.
    Kimberly K.
  • Merrill Sheet Metal Works came in to install a new mini split system for my new office. They were $1,200 less than the dealer in Wausau and their service and product exceeded my every expectation. I honestly can't think of a single thing I was the slightest bit dissatisfied with.

    Kelly K.
    Kelly K.
  • Curt Wendt, Michael Ninnemann and Ellis from Merrill Sheet Metal Works all did a super job of installing our Bryant gas furnace. All showed great professionalism in dealing with us and were most courteous. We are truly grateful to have such a wonderful team to rely on to do the work for us.

    Dick & Darlene
    Dick & Darlene
  • We were very pleased and having been a contractor and seen many types of workers, etc., this crew was outstanding.

    Marlowe R., Merrill
    Marlowe R., Merrill
  • I (our family) have been with Merrill Sheet Metal since day one. I have nothing but good things to say.

    Jacklyn A., Merrill
    Jacklyn A., Merrill
  • Kurt was very pleasant to work with. Very courteous and considerate. We went with Kurt because we felt we would be able to rely on him.

    Timothy N., Merrill
    Timothy N., Merrill
  • We were very pleased with the service! The basement was very clean when completing the installation!!

    John B., Merrill
    John B., Merrill
  • They got here exceptionally fast.

    Dolores D., Merrill
    Dolores D., Merrill
  • They are very good people to do business with—the only ones in town who I will do business with!

    Susan L., Merrill
    Susan L., Merrill
  • Called up and said I could smell gas and they came right away. Explained everything to us. Excellent service.

    Leroy V., Merrill
    Leroy V., Merrill
  • The company called Sunday evening, came first thing the next morning. When it was discovered that we needed to immediately shut down the furnace, he came back with electric heaters to install (January) and installed a carbon monoxide detector. Mike was extremely customer-focused. Later it was discovered that Focus on Energy had apparently left out important details on how individuals qualify for the program. So, Merrill Sheet Metal Works personally wrote out the check to cover the amount of the rebate so I, as the customer, would not be impacted. The ethics of this company in dealing with the situation go well above and beyond my expectations in today's world. It is so wonderful to know that good old-fashioned honesty and caring about one individual customer at a time is what is practiced at Merrill Sheet Metals Works in Wisconsin. Congratulations on their 100th year of serving the Central Wisconsin area. With customer service like I experienced, it is no wonder their business has prospered.

    Cherryl J., Weston
    Cherryl J., Weston
  • Very well satisfied. Guys did an awesome job!

    Irma S., Merrill
    Irma S., Merrill
  • I called about a little ice on an intake pipe and Kurt was here that same day and explained why. How super is that?

    Catherine G., Merrill
    Catherine G., Merrill
  • The air conditioner is the best thing we ever bought! John was the first one to turn it on and we both thoroughly like having a comfortable home.

    John & Cheryl J.
    John & Cheryl J.
  • We had a new furnace put in the garage. They take care of any of our air conditioning and heating needs. They do all our work and they are excellent. They are honest, friendly, and they are prompt.

    Anonymous Online Review
    Anonymous Online Review
  • The original owner retired. The new owner is Kurt Wendt, but they have the same employees. We are having some other remodeling done in the house and they found a problem with our furnace, which we had also asked them to check it. They are coming in again to put a new furnace. They are very dependable and very courteous. They are efficient. When we called them with a problem just recently with the unit they had installed, they came right back and repaired it immediately. The price was very fair.

    Anonymous Online Review
    Anonymous Online Review
  • Did a free maintenance on my furnace, hot water heater and gave me advice on a better place to put my thermostat, so my house heats more evenly. Very polite and very professional.

    Anonymous Online Review
    Anonymous Online Review
  • Everything was great - sometimes companies say they are 24 hour and really aren't. Merrill Sheet Metal really is. When we saw the scorch marks, we weren't sure about the unit's safety. Kurt's willingness to come out to check on the unit at 7pm made everyone in the family feel safer and more comfortable. He was open and honest about what he found and his recommendations. As they were already packed for the week, Kurt came out to install the new unit after hours to ensure that it got taken care of asap. We love our new water heater! For the first time since we moved into the house 17 years ago there's enough hot water for everyone to get ready in the morning - and enough left over to do dishes or laundry!

    Anonymous Online Review
    Anonymous Online Review
  • Kurt came out at almost 7pm to check out a concern we had with my parents' water heater - it had blown out and when we re-lit the pilot we noticed some leaking and scorch marks on the unit. He inspected it thoroughly, determined that it needed to be replaced, and was back the same week to install a new one.

    Anonymous Online Review
    Anonymous Online Review
  • We were unable to remove our original firebox without damaging our stonework and Merrill Sheet Metal worked out a way to replace it from the rear, saving our stonework. They did an excellent job installing and replacing chimney and siding, etc. There was a problem with some chimney caulking and they came immediately and corrected the problem. We are extremely happy with the new fireplace and the people at Merrill Sheet Metal!

    Anonymous Online Review
    Anonymous Online Review
  • Thank you very much for your quick and professional service.

    Misty W., Facebook posting
    Misty W., Facebook posting